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Technical Account Manager

Munch Corp is looking for outstanding technical account manager to manage our clients. The ideal candidate will have great project management skills, experience with network operations teams, and most importantly, a friendly, consultative approach to addressing customer needs. This person will work all over Denver. Munch Corp HQ is in Broomfield but will spend much time in Littleton, CO. Pay is dependant on experience.

  • Providing an excellent customer experience for accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations
  • Seamless project management through all phases of the customer relationship - coordinating with the customer, account manager, technical resources, and support personnel
  • Listening carefully for customer feedback by monitoring customer interaction workspaces and other online environments
  • Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
  • Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
  • Documenting bugs, writing up field notes, and capturing ideas and requirements that will improve our products and services
  • Travel: 0-20%
  • 5+ years experience in managing client accounts.
  • Requirements gathering methodology and experience
  • Experience in the technical networking environment mandatory
  • Experience with support and maintenance models
  • Ability to understand the customer better than they do, to anticipate future needs and help determine the ideal solution for issues
  • A passion for collaboration and a deep understanding of datacenters/network operations
  • Superior team organizer and lead, with the ability to coordinate with technical staff without micromanaging
  • Translator between business, and technical people
  • Excellent organizational, analytical and negotiation skills
  • Phenomenal communication skills are a must for this job
  • Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
  • Able to perform well in the face of tight deadlines and tough technical and organizational challenges
  • Steadfast and calm in explosive situations

IT Technical Manager in Vancouver

The IT Technical Manager is a hands-on technical role. Professional with good communications skills a must. This role will be tasked to interface with key vendors such as Cisco, Dell and implementation consultants. Ability to install server, rack hardware, setup user laptops/workstations, troubleshoot and support users with hardware and networking issues. Ability to support onsite and remote users. Microsoft certifications a plus.

Position requires candidates to be a Canadian Citizen living in or near Vancouver and have a valid passport. Candidates will be required to be available to travel as necessary to meet business requirements. The hiring company is a US company located in Colorado.


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